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User-friendly support website for a camera systems manufacturer

Brand

Huddly

Location

Oslo, Norway

Clutch Review

5.0

Client

Huddly AS

Budget

Less than $15,000

Industry

Retail
Technology

Environment

WordPress

Release

2020

PROBLEM

Huddly's former customer support page was both visually unappealing and confusing to navigate. Through our investigative efforts, we identified a number of issues, specifically concerning the organization of information and the page's ease of use.

SOLUTION

After finalizing the documentation and collecting data on the page's functions, our designers began refining pre-existing wireframes for both desktop and mobile interfaces, methodically resolving identified issues one at a time.

VALUE DELIVERED

While redesigning Huddly's customer support page, we streamlined the information architecture, enhancing both its accessibility and usability. The process of locating information has been simplified, making it significantly more user-friendly.

Seamless project journey

From concept to code

Our team managed the entire project scope, from design to development. Following the collection of project requirements and the completion of necessary documentation, our designer took the lead in crafting both desktop and mobile interfaces. Such thorough preparation ensured a seamless transition into the development phase.

Information architecture

Meeting user needs

One of the key challenges was to preserve the integrity of the site's information architecture while also making it truly useful to users. In addition, it was essential to ensure that recommended articles accurately aligned with the user's search intentions.

5.0

Adchitects’ ability to address any issues very quickly was a valuable asset throughout the process. The team was very responsive, and they were able to accurately staff their resources onto the project.

First Line Support & Customer Consultant, Huddly

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