Huddly

User-friendly support website for a tech hardware leader

Brand
Huddly
Client
Huddly AS
Industry
Technology
Location
Oslo, Norway
Clutch Review
5.0Clutch star iconClutch star iconClutch star iconClutch star iconClutch star icon
Budget
Less than $15,000
Services
  • Responsive Website
Environment
  • WordPress
Release
2020

Huddly is a manufacturer of intelligent conference cameras that asked us to revamp their customer support page. The goal was to make it more intelligible and help users to solve any problems with their Huddly cameras.

Our Role

Smooth collaboration

We took care of the full project scope, including design and development. After gathering all requirements regarding page functionality and completing the project documentation, it was our UI designer’s turn to prepare desktop and mobile screens, and then, the project entered the development phase smoothly.

Information architecture

Clarity above all

Conserving the information architecture and making the support page really helpful for users was one of the biggest UX challenges. We had to ensure that the proposed articles were coherent and that they fitted the user’s search intent, also having in mind the level of difficulty of the issue.

5.0

Adchitects’ ability to address any issues very quickly was a valuable asset throughout the process. The team was very responsive, and they were able to accurately staff their resources onto the project.

First Line Support & Customer Consultant, Huddly

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